FAQs


DOES INSURANCE COVER MY PROCEDURE?
Our billing team will check the available insurances and benefits prior to your first visit. We are able to determine an approximate coverage available on the dental insurance based on percentage and remaining balance. This information will be provided to you in writing on your first visit. The estimate applies only for your dental insurance. Medical Insurance does not divulge coverage amounts and we are unable to determine how much of the procedure is covered. The estimate is not a guarantee. Sometimes insurance companies cover less than the estimate, in which case the balance would be the patient’s responsibility.

CAN THE SURGERY BE COMPLETED ON MY FIRST VISIT?
In most instances, your first is for a pre-operative consultation only. However, if you do not wish to be asleep for the surgery and are comfortable with “novocaine” only for the procedure, we will attempt to accommodate your request as much as our schedule will allow. However, if there is a medical condition that might require clearance or premedication, we might need to set up a second appointment for the surgery. Except for the most extreme circumstances, we generally do not condone surgery under general anesthesia on the first visit. There are certain precautions that need to be taken to maximize the safety of the anesthesia.

WILL I NEED ADDITIONAL X-RAYS?
If your dentist has given you x-rays, please bring them with you to your first appointment along with your referral slip. In many circumstances, we will take our own digital panoramic x-ray to obtain a comprehensive view of the entire upper and lower jaws for diagnostic purposes. If the x-ray that was provided is of sufficient quality, there will be no fee assessed for our x-ray. Additionally, since it is a digital x-ray, the amount of radiation exposure is a fraction of the regular dose.

CAN I BE ASLEEP FOR MY SURGERY?
Yes, as long as there are no coexisting medical conditions that would make it unsafe. If you have significant dental anxiety, being asleep for the surgery will make the procedure much more tolerable and pleasant. For your safety, we generally do not provide the general anesthesia on the first visit.

CAN I MAKE PAYMENTS?
We offer financing through CareCredit that provide up to 12 months of interest free financing that can be used for your procedure. We also accept cash, credit card (Visa, Mastercard, and Discover) and personal checks.

CAN I GET COVERAGE THROUGH MY MEDICAL INSURANCE?
Most medical insurances do not cover dental services, such as extractions. There are certain procedures, such as biopsies and bone/soft tissue grafting that are sometimes covered by your medical insurances. Our billing team has extensive experience in dealing with the various insurance companies in our region and has good baseline knowledge of their tendencies. We will submit a preapproval for procedures that are sometimes commonly covered under medical policies, but there is no guarantee for coverage. Medical insurance companies generally do not provide a fee schedule for the degree of coverage. Therefore, we will not know how much is covered until after the procedure.

 

413 Owen Drive, Suite 102
Fayetteville, North Carolina 28304
Phone: 910-480-4890, Fax: 910-480-4893

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Serving Cumberland County and the Following North Carolina Cities: Fayetteville NC • Hope Mills NC • Pinehurst NC • Stedman NC • Fort Bragg NC • Dunn NC • Fuquay-Varina NC • Pembroke NC • Spring Lake NC • Aberdeen NC

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