Financial Policy

BASIC POLICY: Payment for services rendered is due at the time of service. Our office accepts cash, personal checks (with valid driver’s license), Visa, MasterCard and Care Credit. All checks are processed electronically. There is a $25 return check fee due and payable from you for each check payment returned to us by your bank. We do not provide in-house financing or payment plans.

FOR PATIENTS WITH INSURANCE: As a service to our patients, we will accept “assignment of benefits” and will bill your insurance carrier. Using the insurance information you provide, we will request an ‘insurance benefit breakdown. This is a rough estimate of what your insurance will and will not cover. The information we receive from them is NOT binding and we cannot be held liable for inaccurate estimations of benefits. Ultimately, it is your sole responsibility to know benefit amounts, limitations, exclusions, waiting periods, etc. Receiving our services indicates your acceptance of responsibility to pay regardless of our estimate. Please understand that insurance is a contract between you and your insurance company. If an insurance carrier has not paid within 60 days of billing, any unpaid professional fees are due and payable in full from you. Please contact your insurance company to ensure your benefits are paid on your behalf.

Please keep in mind that if you have recently undergone treatment at another office whose claims have not been processed by your insurance company when we call, those benefits may not have been factored into your estimate and your ending balance may differ. So that we may more accurately estimate your payment portion, please indicate the amount of any dental services that have been provided by your general dentist during this benefit year.

FOR PATIENTS WITHOUT INSURANCE: We offer a 5% discount to patients WITHOUT  insurance coverage when paying for their procedure with CASH  within 72 hours of their consultation appointment. This discount is not offered the day of surgery.

MANAGED CARE PARTICIPANTS: Some benefit plans require pre-authorization or referral forms prior to treatment. Please provide the proper insurance plan identification and forms necessary prior to your visit. All co-payments or patient out-of-pocket fees are due and payable at the time of service.

MEDICARE PATIENTS: The Medicare program does not cover most routine dental services, including the removal or replacement of teeth or structures directly supporting teeth. We are not required to submit claims for such services. Please ask the receptionist for more information about our Medicare policy.

NON-COVERED CHARGES: Any charges not paid by your insurance carrier will require payment in full at the time services are provided or upon notice of insurance claim denial. You agree to pay interest on your unpaid balance at the rate of 12% per annul commencing 60 days after the date of service. You agree to pay all cost of collection including attorney fees, collection fees, and contingent fees to collection agencies of not less than 35%, such contingency fee to be added and collected by the collection agency immediately upon your default and our referral of your account to said collection agency.

WORKERS COMPENSATION: If your injury is work-related, we require the necessary insurance billing information and employer authorization form prior to your office visit or treatment.

CANCELLATION OF APPOINTMENTS: Please provide 48-business hour notice when rescheduling or postponing an appointment. Any surgery scheduled for longer than 2 hours will require a 72-business hour cancellation notice. There is a loss of your deposit for missed appointments without proper notification, which will be due and payable by you. The practice reserves the right to dismiss patients with excessive cancelled appointments.

ASSIGNMENT OF INSURANCE BENEFITS: Patients with insurance coverage please read and sign.

I hereby assign all medical and/or dental benefits to which I am entitled, private insurance, and all other health plans to Dr. Richard C. Adams. This assignment will remain in effect until revoked by me in writing. A photocopy of this assignment is considered to be as valid as the original. I understand that I am financially responsible for all charges whether or not paid by my insurance carrier. I hereby authorize said assignee to release all information necessary to secure the payment.


413 Owen Drive, Suite 102
Fayetteville, North Carolina 28304
Phone: 910-480-4890, Fax: 910-480-4893

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Serving Cumberland County and the Following North Carolina Cities: Fayetteville NC • Hope Mills NC • Pinehurst NC • Stedman NC • Fort Bragg NC • Dunn NC • Fuquay-Varina NC • Pembroke NC • Spring Lake NC • Aberdeen NC

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